Communication Skills

About the Course

Today we communicate via text, email, virtually and face-to-face. We want to understand and be understood, so that we can build mutually beneficial relationships. Although the speaker and listener share responsibility for making the message clear, effective communication goes far beyond simple speech and hearing. Effective communication can help to foster a good working relationship between you and your team and with your customers. Body language, tone of voice, word choice, message clarification and communication style all come into play, and can make the difference between success and failure in interpersonal transactions and interactions.

Ideal For

Team members


Business Outcomes

Open and positive communication within teams that leads to a healthy company culture.

Your Team Will Learn

Their own communication style and how to adapt in order to communicate well with others.

To become better listeners in order to prevent miscommuncation.

To use non-vernbal behaviours appropriately to ensure genuine conversation.

How to resolve conflict assertively.

Competencies Developed

Active Listening


Emotional Intelligence

Conflict Resolution

Trusted By

“She takes the group she is working with on a learning journey of discovery, self-reflection and feedback, enabling each participant to connect with her individually and collectively.”

Lauren Kosef - HR Manager, Moriah College

“Thank you for helping me find my strength and find ways to work better with others. “


Find Out How We Can Tailor A Unique Program For You

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More Details

What’s Included: Customised learner workbook.

Requirements: There are no pre-requisites for this course.

Find Out How We Can Tailor a Unique Program For You