Emotional Intelligence
About the Course
This workshop can be customised to suit any level of employee who wants to improve their work relationships. Our workshop is highly engaging, experiential and practical. It offers many practice opportunities so that participants feel confident to apply what they’ve learned on the job. Staff with high EQ go on to foster collaboration among their peers which in turn drives engagement, enhances team performance, increases positive customer experiences and ultimately boosts your bottom line.
Ideal For
Team members
Managers
Business Outcomes
Improved working relationships among colleagues, customers and other key stakeholders means a healthy company culture that supports employees to achieve their goals
Your Team Will Learn
Goleman's four domains
How to develop self-awareness and awareness of others in order to manage behaviours and relationships in ways that are mutually beneficial and reflect organisational values
Competencies Developed
Developing EQ vocabulary
Active listening
Gain personal awareness
Grow social awareness
Manage blind spots
Prevent emotional hijacking
Build empathy
Trusted By
“Learning to be active listeners and how to deal with difficult people by understanding child/parent/adult modes delivered by Kerri’s warm personality and the way she engages with each one of us was really remarkable.”
Find Out How We Can Tailor A Unique Program For You
Other Courses In This Training Suite
Coaching and Mentoring
Learn how to coach and mentor by understanding the skills, knowledge, attitude and process required to support somebody else's growth.
Influencing and Assertiveness
Participants learn how to persuade ethically by using a range of evidence-based strategies
Management Essentials
Designed bespoke for each group's needs, participants are equipped with the knowledge and skills to lead and manage new or existing teams.
More Details
What’s Included: Customised learner workbook.
Requirements: There are no pre-requisites for this course.